Effective Date: 10 May 2025
At Simplr, a brand and design agency based in South Africa, we are committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
1. Who We Are
Simplr Creative (Pty) Ltd. is a brand and design agency operating in South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, our website, or our services.
2. What Information We Collect
We may collect and process the following types of personal information:
- • Name and surname
- • Email address
- • Contact number
- • Company name and details
- • Payment and billing information
- • Technical information (such as IP address, browser type, and device information)
- • Information you provide via enquiry forms or when communicating with us
We do not intentionally collect special personal information (such as race, health, or biometric data) unless required by law and with your explicit consent.
3. How We Collect Information
Your personal information is collected when you:
- • Contact us via our website, email, or phone
- • Complete enquiry or contact forms
- • Engage our services
- • Interact with our website (including through cookies and similar technologies)
4. Why We Collect and Use Your Information
We collect and process your personal information for the following purposes:
- • To provide, manage, and improve our services
- • To respond to your enquiries and communicate with you
- • For billing, invoicing, and payment processing
- • To comply with legal and regulatory requirements
- • For marketing purposes (with your consent)
- • To analyse website usage and improve user experience
5. Legal Basis for Processing
We process your personal information based on:
- • Your consent
- • The performance of a contract with you
- • Compliance with legal obligations
- • Our legitimate business interests, provided these do not override your rights
6. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- • Service providers who assist us in operating our business (subject to confidentiality agreements)
- • Legal or regulatory authorities if required by law
- • Third parties with your explicit consent
If we transfer your information outside South Africa, we will ensure appropriate safeguards are in place to protect your privacy.
7. Your Rights
Under POPIA, you have the right to:
- • Access your personal information
- • Request correction or deletion of your information
- • Object to or restrict processing of your information
- • Withdraw consent at any time (where processing is based on consent)
- • Lodge a complaint with the Information Regulator
To exercise your rights, please contact us using the details below.
8. Security of Your Information
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse.
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You will be asked for consent where required, and you can manage your cookie preferences at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact:
Simplr Creative (Pty) Ltd.
Email: privacy@simplr.co.za
Phone: +27 (0)87 702 6641
Address: Unit AS02, The Forum, Lifestyle House, Northbank Lane, Century City, 7441, Cape Town, South AfricaYou may also contact the Information Regulator at:
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.
